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How Can We Help?
Get the support you need to make the most of Grantin
Email Support
Send us an email and we'll get back to you within 24 hours
support@Grantin.co.uk
Live Chat
Chat with our team in real-time for immediate assistance
Coming Soon
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Support Hours
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed
We aim to respond to all email inquiries within 24 hours during business days
Frequently Asked Questions
Quick answers to common questions
How does the AI grant matching work?
Our AI analyzes your organization's profile, industry, location, and funding needs to match you with the most relevant grant opportunities. The algorithm considers hundreds of factors to provide you with a match score and personalized recommendations.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period, and you won't be charged for the next period.
What's included in the free trial?
The 14-day free trial includes full access to all features of the Standard plan, including grant matching, AI-powered question generation, and unlimited saved grants. No credit card is required to start your trial.
How accurate are the AI-generated responses?
Our AI is trained on thousands of successful grant applications and maintains a high accuracy rate. However, we always recommend reviewing and personalizing the generated content to ensure it accurately reflects your organization's unique story and goals.
Do you offer training or onboarding?
Yes! All new users receive access to our comprehensive video tutorials and documentation. Premium plan members also get a dedicated onboarding session with a grant specialist to help you get started.
Is my data secure?
Absolutely. We use bank-level encryption to protect your data, and all information is stored securely in compliance with GDPR and UK data protection regulations. We never share your data with third parties without your explicit consent.
Self-Service Resources
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Knowledge Base
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Still Need Help?
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